Terms and conditions

BOOKINGS

  1. All online bookings are considered as requests only, and a member of our team will be in touch to confirm your booking reservation.

  2. Quotes provided are approximate and are not guaranteed until confirmed through an in-salon consultation, where a written quote will be provided and honoured.

  3. Haven Hair does not offer refunds for finalised services. If you are dissatisfied with the outcome of your hair, please notify our team within 3 days of your appointment, and we will be happy to address and rectify the issue for you within 14 days of the appointment.

BOOKING DEPOSITS

  1. A $100 non-refundable deposit is required for all bookings to be secured. This deposit will be forfeited in case of cancellation or no-show.

  2. Changes to the date or time of your appointment can be made up to 72 hours before your scheduled appointment by contacting our team. Any changes requested within 72 hours of the appointment cannot be accommodated, and your booking deposit will be forfeited if you are unable to make your appointment.

  3. In case of booking cancellation, a $100 cancellation fee will be charged. The $100 deposit paid upon booking will be forfeited to cover this cancellation fee.
    Your deposit will be kept on your file to secure all upcoming appointments or can be redeemed at your appointment if you choose not to rebook. 

  4. The remaining balance of your appointment fee must be paid in full on the day of your appointment.

  5. If we have not received your deposit within 48 hours of your appointment, we will assume that you no longer wish to attend and your appointment will be forfeited.

  6. We reserve the right to refuse or cancel any bookings at our discretion, in which case any paid deposits will be refunded.

  7. By booking an appointment with us, you acknowledge and agree to abide by these terms and conditions.

CANCELLATIONS

  1. Once a deposit has been submitted, any cancellations or no-shows will result in the forfeiture of the $100 booking deposit.

  2. Please see Booking Deposits policy for further information.

SURCHARGES ON PAYMENT

  1. Visa/Mastercard 1%

  2. AMEX 2%